Modem seems to be « offline » but I have everything activated

NotSoya
NotSoya Posts: 2 ✭✭
edited September 2023 in Internet
I have the modem ever since yesterday, I did everything to make it work (reboot, remove the cables and etc.) but nothing seems to work it’s always stuck on these.

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,907 ✭✭

    Hi

    If you verified everything, probably is a problem in your sector

    contact the support

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Whizz
    Whizz Posts: 23,152 admin

    Hello NotSoya  , 

    Sorry to hear about the issue.

    From what I see you tried to reach our colleagues on live chat and they proposed a service call to have a technician come and check what`s happening.

    Sadly, after I verified your account it looks like you decided to basically unsubscribe for which we are sorry to see at this point.

    We apologize for the unpleasant experience but we do hope that you might want to try the services once more, but also consider a VIP installation the next time arround.

    Here you can find more details : https://fizz.ca/en/faq/how-install-my-wi-fi-modem

    Thank you for your understanding.
    Have a good one,
    -Raul

This discussion has been closed.

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