Mobile data and text message works, but I cannot make/receive calls

Gustavo S.

I have an Android phone. I barely use it for calls, but lately, I noticed I can't make any calls anymore, and people have trouble calling me.

• There is nothing wrong with my plan/payment
• I tried restarting the phone and removing/inserting the SIM back
• Text and data work just fine
• Sometimes people call me and it works fine. But I missed a lot of calls because they said my line was unavailable
• When I try to call, the phone says "Calling...", and the call drops after 20 seconds or so
• I do not have another phone to try
• I did reset my network settings on the phone

Whizz

Hello Gustavo S.,
I am sorry for the situation encountered,
I have verified your account and I can see that you reached out to us in private and we have escalated a ticket to our technical team to fix the issue.
Your ticket is visible in your Fizz account> My settings> My tickets.
As soon as we have news, we will reach out via email.

Thank you for your understanding!
Have a good day!
-Eugen 

Gustavo S.

Update: I tried another SIM card on my phone and worked fine, I could make calls.

Jess_i88b6

Therefore, it seems a problem with your phone, probably a weak signal