Data gifting

nassachama_0315

I gifted 1GB of my data to my daughter, but she didn't receive it. She did restart her phone, nothing happened.

Jess_i88b6

Hi

Check under her account, to see if the data are received, check also to your account to validate that the data are sent

To see how long gifted data is valid:

1. Go to My Plans in your Fizz account.
2. Under the plan you wish to view (if you have more than one) click on See usage.
3. This will open the Usage screen, which lists all your gifts, Add-Ons, Rollovers, etc. The blue arrow will tell you which data bucket you are currently using. On the right hand side you can see how many days are left for your gifted data.

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Ivaylo_Code_W6WLS

Maybe you accidentally sent it to the wrong person, just a guess

Whizz

Hello nassachama_0315,
Sorry to hear about this situation. 
I noticed that you reached out to support in private and they advised you to ask your daughter to contact us privately, so we can verify the situation. I also took a quick look, and it seems like the data was sent, received, and consumed. 
Have a good one!
-Sergiu