Just got my wifi Modem installed yesterday evening and Unfortanely does not appear on any devices

SmithCycle
SmithCycle Posts: 2 ✭✭
edited September 2023 in Internet
Yesterday evening, a technician came to install my internet connection. It took significant time since I was located in an old building, which was understandable.

However, after the installation was completed and he notified me about it, I tried connecting my devices to the internet, but unfortunately, nothing appeared to be working. I tried unplugging and resetting the modem and router, even factory resetting the back of the modem, but nothing has changed. The lights on the modem and router are all clear, but none of my devices are connecting. I need some help with this issue, please.

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,907 ✭✭
    edited September 2023 Answer ✓

    Hi @SmithCycle

    Are you see the wifi signal?

    Are you able to connect to the wifi?

    Can try to connect the modem using a computer connected with the ethernet cable?

    Check that your computer has a DHCP activated in automatically, check the DNS configuration

    Try to check these, give back some feedback on the test results and we can try to help you out.



    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

Answers

  • Whizz
    Whizz Posts: 23,152 admin

    Hello SmithCycle,
    I am sorry for the situation encountered,
    I have verified your account and I can see that your plan looks good from a commercial point.
    Also, I have verified your connection and I can see that your modem is online and you were able to connect. However, the signals are not within the normal parameters.
    In order to address this situation, please contact us in private to investigate further and provide you with a few troubleshooting steps.
    If that won't fix it, we will send you a technician to investigate more on site.
    You can use the steps provided by Jess_i88b6 to contact us. 
    I count on your understanding and patience!
    Have a good day!
    -Eugen 

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