Hi, I cannot access one item in the transaction history

FRANCISCO P. #13701
FRANCISCO P. #13701 Posts: 1 ✭✭
edited September 2023 in My Mobile

Hi, I cannot access one item in the transaction history :

Transaction dated 2023/08/30: payment by $39.05 is not accessible, cursos keeps turning and the document is not displayed.

Acces to others transaction are right.


Francisco Prieto

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 14,022 ✭✭
    Answer ✓

    Hi @FRANCISCO P. #13701

    Can you try to use the browser in incognito mode or change browser.

    Check if you have any ad blocker

    If nothing helps contact the support


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

Answers

  • Whizz
    Whizz Posts: 23,555 admin

    Hello FRANCISCO P. #13701,
    We just verified on our end, and it seems like we were able to access the invoice you mentioned. Please try the method  Jess_i88b6  suggested, and if the same situation occurs, feel free to reach back to us. Here is how to contact us https://fizz.ca/en/support#gsc.tab=0.
    Cheers!
    -Sergiu

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