Hi, I cannot access one item in the transaction history
![FRANCISCO P. #13701](https://us.v-cdn.net/6032561/uploads/defaultavatar/nT4EDJUO22WSF.jpg)
Hi, I cannot access one item in the transaction history :
Transaction dated 2023/08/30: payment by $39.05 is not accessible, cursos keeps turning and the document is not displayed.
Acces to others transaction are right.
Francisco Prieto
Best Answer
-
Can you try to use the browser in incognito mode or change browser.
Check if you have any ad blocker
If nothing helps contact the support
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
0
Answers
-
Hello FRANCISCO P. #13701,
We just verified on our end, and it seems like we were able to access the invoice you mentioned. Please try the method Jess_i88b6 suggested, and if the same situation occurs, feel free to reach back to us. Here is how to contact us https://fizz.ca/en/support#gsc.tab=0.
Cheers!
-Sergiu0