Credit cards rewards on recurrent billing

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Alex_C
Alex_C Posts: 2 ✭✭
edited September 2023 in About my account
Good morning,

I have a Visa with Scotiabank that is giving me rewards on recurrent billing but all my services with Fizz aren't flagged as a recurrent billing. The bank told me it has something to do with the merchant? Anyone else is experiencing the same thing and have an explanation for it?

thank you
Alexandre

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,106 ✭✭
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    Hi @Alex_C

    Yes it doesn't work sorry, probably because is configured as prepaid service


    But you can always ask the support

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Whizz
    Whizz Posts: 19,354 admin
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    Hello Alex_C  ,

    Sorry to hear about the situation!

    We are aware of the issue and our team is working on resolving it possibly in the near future - however, we can`t give an exact estimation since it`s still a work in progress at this very point.

    Please accept our deepest apologies however we would like to thank you for your kind understanding in the meantime also.

    Have a good one,
    -Raul

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