Why for the fifth day in a row I can only make phone calls from my house? You service does not work.

abutmir
abutmir Posts: 3 ✭✭
edited September 2023 in My Mobile
Why for the fifth day in a row I can only make phone calls from my house? You service does not work.

Best Answer

  • Whizz
    Whizz Posts: 22,105 admin
    Answer ✓

    Hello abutmir,
    I am sorry for the situation encountered,
    I have verified your account and I can see that you have contacted us in private.
    The issue was resolved there. The number you encountered the issue with was being used in an area where the service was mostly provided  by our partners. 
    And changing the network manually to Fizz-ext resolved the issue. Also, while you are on Fizz-ext, you need the Roaming option activated as well.
    If you encounter further issue with your network, please contact us in private to help you.
    More details here: https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options
    Thank you for your understanding!
    Have a good day!
    -Eugen 

Answers

  • E S.
    E S. Posts: 413 ✭✭

    Maybe you're far from the cell towers? Do you have concrete walls? Is your cell phone damaged? Is the sim card damaged?

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