Activation ?

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lucasb14
lucasb14 Posts: 2 ✭✭
edited September 2023 in My Mobile
Hello guys I got the SIM and purchase the mobile plan but still no message since an hour, can someone do something about it ?

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  • Jess_i88b6
    Jess_i88b6 Posts: 13,100 ✭✭
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    Hi @lucasb14

    Did you ported the number for another providers?

    Did you check under your account to see if the plan is active?

    You can always try the SIM to your phone


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Whizz
    Whizz Posts: 19,345 admin
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    Hello lucasb14  ,

    Sorry to hear about the issue.

    I verified your account and it appears to be in good standing.

    Please be sure that you reboot the phone and enable / disable airplane mode shortly afterwards.
    If you still can`t properly use the service, I suggest that you do a quick network reset for your network settings, or manually set them up as shown here : https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    If you still encounter issues, I suggest reaching our colleagues on Live chat : https://fizz.ca/en/support for further assistance.

    Thank you for your understanding.
    Have a good one,
    -Raul

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