Cannot make call again

junhua

Just experienced the call service down again. Text service ok. Don't know since when it becomes so unstable

Jess_i88b6

Hi @junhua

Try to reboot the phone

I don't have any problem at the moment

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Ivaylo_Code_W6WLS

Maybe remove and then put back the sim card in your phone

zipilgrim

The few times I've had a problem and assumed it was the network, it turned out it was my phone and restarting it solved the issue. Have you tried doing this already? If this doesn't work then you'd need to contact Fizz through the direct chat. Good luck!

E S.

go airplane mode then back online, that's usually what fixes it for sure!!!

Whizz

Hello junhua  ,

Sorry to hear about the issue.

I verified your account and it looks like it`s in good standing from our side.

If you still have issues after doing the steps given by the other members on this thread, I suggest reaching our customer service on Live chat : https://fizz.ca/en/support so a ticket can be escalated further to investigate the matter.

On a side note, try to test the Sim in another phone just to be sure that the issue is not coming from the device itself.

Thank you for your understanding.
Have a good one,
-Raul