Please help

Jbloe

So I was wondering.. when I have some issues sometimes streaming. Now I noticed that the 5g light flashes alot when this happens. I do not have any 5g devices connected. I also closed all my devices and still the light is flashing alot. My question is someone else using my net or is this normal?

Jess_i88b6

Ho @Jbloe

If you connect to your modem you can check all the devices connected

Open an Internet browser and enter in the address bar: 192.168.0.1

Identify yourself with the login information:

Username: cusadmin

Password: Your Wi-Fi password

Whizz

Hello Jbloe,
I am sorry for the situation encountered,
I have verified your account and I can see that you have opened communication with our customer service already in regards to the issue reported.
I kindly advise you to keep the conversation there and follow the troubleshooting steps we have offered. 
You can see some of the troubleshooting steps here as well: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
As for the meaning of the 5Ghz light blinking, that happens when the 5Ghz network is enabled and data is transmitted or received. 
You can see what all the lights mean here, point 3: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it?

Thank you for your understanding!
Have a good day!
-Eugen