Internet down

Yves L. 44796
Yves L. 44796 Posts: 2 ✭✭
edited September 17 in Internet

Hi.

Since I upgraded my internet speed, the connection is down every morning at around 10H30 for 5-10 minutes.

This is annoying, is there a way to fix this?

Yours.

Answers

  • Whizz
    Whizz Posts: 17,393 admin

    Hello Yves L. 44796  ,

    Sorry to hear about the issue.

    I verified your modem`s signals and I didn`t find any majour discrepancy in them.

    But I do see that the total number of modem reboots is a bit higher than the average.

    My suggestion is to check the cables and outlets ( make sure they are no damaged and possibly test the modem in another power outlet also ).

    On another note, I saw that you might have an extender attached to the modem, so I suggest testing the service without it if possible to confirm if the issue is related to the modem or extender itself.

    Be sure that you network driver is also updated to the last version.

    More details can be found here : https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

    If you still have issues, I suggest reaching our colleagues on Live chat : https://fizz.ca/en/support after testing for 24 hours so the case can be investigated further.

    Thank you for your understanding.
    Have a good one,
    -Raul

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