wifi app

despina Posts: 2
edited September 22 in Internet
tv picture freeze & download is going round & round at 9pm everynight we cannot watch a movie


  • Jess_i88b6
    Jess_i88b6 Posts: 9,929 ✭✭

    Hi @despina

    Try to contact your streaming provider, if you know other users using the same provider, ask them to see if they have the same problem

    Can you try to test a different provider to see if you have the same problem

  • swatt
    swatt Posts: 2,289 ✭✭

    Hello @despina

    If you have a smart tv, connect an ethernet cable directly to the Fizz modem/router.

  • Whizz
    Whizz Posts: 17,393 admin

    Hello despina,
    I am sorry for the situation encountered,
    I have verified your connection and I can see that all signals are within the normal parameters.
    The modem is online and your connection works well.  
    In my tools, I can see that the TV is connected on the 5Ghz network at this time. If the device is not in the same room as your modem, I would suggest that you connect it on the 2.4ghz network. Also, the TV you have might not be compatible with this network and that could cause the cut-offs. 
    You can verify the device compatibility with 5Ghz on the device specifications.
    To split the bands into 2: 2.4Ghz and 5Ghz, you need to follow these steps:
    From the modem's interface: Log in at: from the web browser of any device.
    Then log in using the following information:
    Username: cusadmin
    Password: your wifi password/ the default password.
    Then go to: Wireless ->Advanced -> 2.4 Ghz or 5Ghz -> Band Steering (Disable)

    From your WiFi application: 
    Choose: ''My Wi-Fi''
    Select your Wi-Fi network
    Select: ''Advanced Settings''
    Band Steering ''OFF".

    Here you can see the steps at point 4: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

    Thank you for your understanding!
    Have a good day!

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