Try to contact your streaming provider, if you know other users using the same provider, ask them to see if they have the same problem
Can you try to test a different provider to see if you have the same problem
If you have a smart tv, connect an ethernet cable directly to the Fizz modem/router.
Hello despina,I am sorry for the situation encountered,I have verified your connection and I can see that all signals are within the normal parameters.The modem is online and your connection works well. In my tools, I can see that the TV is connected on the 5Ghz network at this time. If the device is not in the same room as your modem, I would suggest that you connect it on the 2.4ghz network. Also, the TV you have might not be compatible with this network and that could cause the cut-offs. You can verify the device compatibility with 5Ghz on the device specifications.To split the bands into 2: 2.4Ghz and 5Ghz, you need to follow these steps:From the modem's interface: Log in at: 192.168.0.1 from the web browser of any device.Then log in using the following information:Username: cusadminPassword: your wifi password/ the default password.Then go to: Wireless ->Advanced -> 2.4 Ghz or 5Ghz -> Band Steering (Disable)From your WiFi application: Choose: ''My Wi-Fi''Select your Wi-Fi networkSelect: ''Advanced Settings''Band Steering ''OFF".Here you can see the steps at point 4: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-itThank you for your understanding!Have a good day!-Eugen