internet problems

FeliciaDra Posts: 2
edited September 17 in Internet
My internet si very slow. The internet speed is about 20MBps instead of 120 according my what I am paying. I tried to have a chat with an agent. it is very loooong. I reset my router, but nothing helps! I live in Cantley, QC

Best Answer

  • Whizz
    Whizz Posts: 17,393 admin
    Answer ✓

    Hello FeliciaDra,
    I am sorry for the situation encountered,

    After carefully reviewing your account, it appears that you've already initiated a conversation with our customer service team via Messenger regarding your concern. They have provided guidance on specific troubleshooting steps that may resolve the reported issue.

    To expedite the resolution process, I kindly request you to continue the conversation on Messenger. The dedicated support team there will work diligently to address your concern promptly.
    You can also explore additional troubleshooting steps by visiting this link:

    I count on your understanding and patience!
    Have a good day!

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