Modem set up

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Angryzoid420
Angryzoid420 Posts: 2 ✭✭
edited September 2023 in Internet
Hello! Just received the modem and plugged it all in and can’t seem to connect to anything. Message ‘incorrect password’ keeps coming up and when I scan the QR code I just get ‘unable to access’ I’ve tried turning the modem off and resetting the modem with a pin but nothing seems to work

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  • Jess_i88b6
    Jess_i88b6 Posts: 13,086 ✭✭
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    Hi @Angryzoid420

    Did you wait 15 minutes after the reset before try to connect?

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Whizz
    Whizz Posts: 19,279 admin
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    Hello Angryzoid420  ,

    Sorry to hear about the issue.

    From what I see a service call was set for your address as you managed to reach our customer service on multiple channels.

    The appointment appears to be set for September 21 between 7:30 AM and 12 PM

    We apologize for any issue caused in the meantime, but everything will be resolved soon enough.
    Here you can find details on how to prepare for the visit also : https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

    Thank you for your understanding.
    Have a good one,
    -Raul

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