I upgraded my home internet plan

Mike D. #16494
Mike D. #16494 Posts: 9 ✭✭
edited September 19 in Internet

I upgraded my home internet plan on the day my subscription is due/paid, why does it take another month for the plan to come into effect?

Answers

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 5,930 ✭✭
    edited September 13

    A freezing period, however, is in effect 108 hours (4.5 days) before the end of your payment cycle, during which no changes can be made to your plan.

  • Whizz
    Whizz Posts: 17,428 admin

    Hello Mike D. #16494,
    Thank you for your question,
    Please note that any changes to your plan will take effect at the beginning of your next billing cycle, and you have the flexibility to make plan changes once per month. You can find more detailed information on this topic in our FAQ at the following links:
    1. Detailed instructions can be found here: https://fizz.ca/en/faq/i-would-like-to-change-my-fizz-home-internet-plan-how-do-i-do-this
    2. You can also review our plan change policy here: https://fizz.ca/en/plan-change-policy

    Thank you for your patience and understanding!
    Have a good day!
    Best regards,
    -Eugen  

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