why is the fizz app telling me my password is wrong when in reality the password is correct ?

Mike D. #16494
Mike D. #16494 Posts: 10 ✭✭
edited December 2023 in Internet

why is the fizz app telling me my password is wrong when in reality the password is correct ?

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  • Whizz
    Whizz Posts: 22,456 admin
    Answer ✓

    Hello Mike D. #16494,
    I am sorry for the situation encountered, 
    I have verified your account and I can see that your connection is working and there are no issues in your area that could impact your network.
    In regards to the Wi-Fi application, you have to be connected to the Wi-Fi that the modem emits in order to use it. 
    If you connect to the network through a Wi-Fi extender or secondary router, then it will not work and you can receive the error you mentioned. 
    In my tools I can see that you have several Wi-Fi extenders and your phones are connected first those. Therefore, the Wi-Fi application will not work.  

    What you need to do, is to disconnect the phone from the Wi-Fi extender and connect it to the Wi-Fi emitted by your Fizz router. 

    Thank you for your understanding!
    Have a good day!
    -Eugen

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