Transfering phone number

wert
wert Posts: 2 ✭✭
edited September 2023 in Welcome and join
hi, i'm trying to transfer my phone number but i can't even go to the next page. there is an error message right there after i clic the button next. It did not happen with another person in my family. Someone has experience the same thing ? I've been trying for a couple of days now... what can I do ? It doesn't even tell me wath is the problem.. thank you

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,987 ✭✭
    edited September 2023

    Hi @wert

    Can you try to use the browser in private mode or to use a different browser.

    Are you using a different account? If not, can I suggest creating a specific account for each mobile phone, and use the referral code of one of your family members.




    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Whizz
    Whizz Posts: 23,455 admin

    Hello wert  , 

    Sorry to hear about the issue.

    I verified your account and it looks like our colleagues managed to escalate a ticket to address the situation.

    You will be reached via e-mail in the shortest time possible once our team receives the the technical team`s feedback.

    Apologies for the inconvenience caused.

    You can also track the ticket status via My settings - My tickets, to also have a view on its progress.

    Thank you for your understanding.
    Have a good one,
    -Raul

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