Modem stuck to #3 in activation

Lucaa
Lucaa Posts: 2 ✭✭
in Internet
I've been trying to connect my modem fir 5hours but I get stuck in the #3. The downloading light keep flashing. I tried to contact the support but I waited 1h30 to be #1 in the waiting list then move back to number 17th just like that. And I really need that wifi to work becausse of work, I don't know what to do

Answers

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,420 ✭✭

    @Whizz will you be able to help?

  • swatt
    swatt Posts: 4,801 ✭✭

    Hello @Lucaa

    Unplug your modem for at least 30 seconds and do it again.

    You can also chat with an agent directly 24/7 using the live chat function. To contact them on the live chat you have to go to any of the FAQs and click the (?) in the lower right corner of the screen. Once you do that you will have to click on the (...) three dots which represent the live chat function. 

    https://fizz.ca/en/faq/resolving-issues

    https://fizz.ca/en/support#gsc.tab=

  • Mohamed B. 52922
    Mohamed B. 52922 Posts: 29 ✭✭

    I understand your frustration. Here are some steps you can try while waiting for support:

    1. Reboot Your Modem: Unplug the modem from power, wait for 30 seconds, and then plug it back in. Allow it a few minutes to fully restart.
    2. Check Connections: Ensure all cables are securely connected to the modem and that there are no loose or damaged cables.
    3. Check Service Status: Sometimes, there might be an outage in your area. You can check your internet service provider's website or social media for updates on service status.
    4. Reset Modem: If the issue persists, you may need to perform a factory reset on your modem. Refer to your modem's user manual or contact your ISP for guidance on how to do this.
    5. Use Mobile Data: If it's urgent, consider using your mobile data as a temporary solution for work until you can resolve the modem issue.
    6. Visit a Local Service Center: If possible, visit a physical service center of your ISP. Sometimes, they can provide quicker assistance in person.

    Keep trying to reach customer support, and hopefully, you'll get through to them soon.

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