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Danbal
Danbal Posts: 6 ✭✭
edited October 2023 in Welcome and join
Why can't I enter the street of my home address?

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,987 ✭✭

    Hi @Danbal

    Are you entering an address from Quebec or the Ottawa region?

    Did you try to start with the postal code?

    Can you try using the browser in incognito mode and disable any adblocker


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • authorone
    authorone Posts: 97 ✭✭
    edited October 2023

    Yes, that happened for me, too ... that field accept a specific format of the address ... I believe when you type it, is searching in the background for the address in a Fizz database ... you have to try few variations to see which one is validated by Fizz

  • Whizz
    Whizz Posts: 23,455 admin
    edited October 2023

    Hello @Danbal,

    Thank you for describing your situation to us.

    I can see that the address was escalated to our dedicated team for verification. As soon as the situation is solved, you will receive an e-mail with the details of the escalation.

    I hope you have a pleasant day!

    -Mihai

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