Why the plan's fee is different from what is received?

skyfly

Hi,

I'm sorry I am confused with the plan's fee.

From the Fizz's website, it says my monthly'fee is $29.46.

But I just changed it from $19 only voice plan to $17 only voice plan.

I check in the whole website but don't find the details of this monthly fee.

Can anyone explain why there is such a difference and where I could check the details of this monthly fee, please?

Thanks in advance,

Clement

Andrei_ref_R7VK1

There were display issues reported by many users including me. So maybe it's your case as well. You can open a ticket yourself to clarify this with support. Go to

Settings > Contact forms > Submit a complaint

Jess_i88b6

Hi @skyfly

if you just changed it, you need to wait the next renewal in order to have the new plan.

Check the service agreement from there you can know your actual price, this week there was a problem to display the right amount, it can be your case.

How to find your Services agreement:

1. Go to My Plans in your Fizz account.
2. If you have multiple plans on your account, you will see them all here.
3. Click on Manage plan for the plan you wish to view.
4. In the Manage interface, scroll to the bottom and select Services agreements.
5. All your Services agreements will be listed here by date. The most recent Services agreement document is the one that applies to your current plan.

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Whizz

Hello skyfly,

Thank you for letting us know about this situation.

I have created a ticket regarding this, and you can see it in your Fizz member account > My settings > My tickets.

As soon as the situation is solved, you will receive an e-mail with the ticket's details.

Rest assured, this is only a display issue, you don't have to do anything about it, our technical team will surely solve it as soon as possible.

I hope you have a pleasant day!

-Mihai