When will I get reimbursed for the charge of my modem?

CAMILLE222_

I had a plan with you and it was cancelled. I just restarted it again, using the same modem but there's a modem charge on my credit card. When will this be reimbursed?


Thank you!

Andrei_ref_R7VK1

You should contact customer support for this inquiry as we are all users here.

Jess_i88b6

Hi @CAMILLE222_

When you cancel your plan you must return the modem, if you didn't return Fizz will charge for it. (225 + TX)

And when you will open a new account, they will send you a new modem.

Please contact the support to clarify your position.

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Easygolucky

OH I had a similar question!

Easygolucky

Please let me know when you find out

Whizz

Hello @CAMILLE222_,
Thank you for describing your situation to us.
I have verified your Fizz member account and I created a ticket to our technical team regarding your refund as the plan was already reactivated.
You can see your ticket in your Fizz member account > My settings > My tickets or in your Overview menu.
As soon as the situation is solved, you will receive an e-mail with the ticket's details.
I hope you have a pleasant day!
-Mihai