Website graphic showing wrong mobile rate
My mobile rate is $39 per month. I logged in to the website today and I saw that the layout had changed with new graphics. However, it is saying my rate is $68 per month. Did anyone else see a wrong rate betting displayed on the website for their mobile service?
Best Answer
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Yes it's also happening with others. I've read that officially it's a display error. The problem should be fixed for everybody soon.
To be sure there are no issues with your account, you can opt to contact Fizz
You can start a live chat by opening the following link: https://fizz.ca/en/support and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Answers
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Hello DrJ,
Thank you for reporting this situation,
I have verified your account and I can see that a ticket was escalated for this.
I can assure you that your price was not modified in any way, it is a display issue that appears when you log into your account > my plans, as PF_Ref_D2U9A mentioned as well.
After the ticket is solved, the display issue will be fixed and your plan price will appear.
In case there are any modifications to your price, you will be informed via email with 30 days in advance.
You can always see the correct price on your service agreement: my plans> manage plan> service agreement.
More details here: https://fizz.ca/en/faq/how-can-i-view-my-service-agreement
In regards to the ticket, you can see it in your account> My settings> my tickets.
As soon as it is resolved, you will be notified via email.
I thank you for your understanding and patience!
Have a good day!
-Eugen0
