getting the Sign In to Network error

Skranbets Posts: 3 ✭✭
edited September 2 in My Mobile

Im not able to connect on data. It's going me the sign into network page. I checked on wifi and I still have data left.


  • Jess_i88b6
    Jess_i88b6 Posts: 11,488 ✭✭

    Are you in the states?

  • Skranbets
    Skranbets Posts: 3 ✭✭

    No, I'm in Montreal

  • Jess_i88b6
    Jess_i88b6 Posts: 11,488 ✭✭


    this is strange, try to check if you have a data limit configured on your phone

    yiu can also try to reboot the phone

    if nothing works you should contact the support to further investigate

    but I will suggest to use the contact form

    on your account -> settings -> contact form

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 5,260 ✭✭

    Usually this message is showing when you have no data left. But if you say you have some data left, try to check with support.

  • Whizz
    Whizz Posts: 17,911 admin

    Hello Skranbets,
    I am sorry for the situation encountered,

    I have verified your plan and everything looks good there. 
    You still have data left in your plan and you should be able to use it.

    Please, try these troubleshooting steps:

    Restart your phone as Jess_i88b6  advised.
    And turn airplane mode on and off. Then test the network.

    If that does not fix it, given that you have an android phone model, manually select the network on the phone.
    To do so: Choose Connections>Choose Mobile networks> Choose Network operators>  Turn off Select automatically> Then select one of the FIZZ networks that should appear in a list there.
    Test with each one of them if your data works.

    One other thing you can try is to verify if you have the correct Fizz apn settings.
    Go to: Settings → Connections → Mobile networks → Access Point Names → APN
    Then make sure these are your apn settings 100% identical.
    MMS proxy:
    MMS port: 80
    APN type: default,mms,supl
    If your phone offers you a predetermined APN type, choose “Internet + MMS”

    More details here:

    In case these troubleshooting steps do not help, contact us in private via chat or social media, by clicking on this link: then on the green bubble.

    Thank you for your understanding!
    Have a good day!

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