Monthly plan

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Giovanni T.
Giovanni T. Posts: 5 ✭✭
edited September 2023 in About my account

Impossible to have a monthly plan for 153$

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  • Jess_i88b6
    Jess_i88b6 Posts: 13,090 ✭✭
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    Hi @Giovanni T.

    I understand, Fizz have problem showing the right price for the mobile, please contact the support to have it modified


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

Answers

  • Whizz
    Whizz Posts: 19,286 admin
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    Hello Giovanni T.,
    I am sorry for the inconvenience,
    I have verified your account and what you see in the menu "My plans" is not the real price. It is a display issue that the technical team is aware of and they will fix it in due time. 
    The price that you will pay for your monthly service, is the one you can see in your Service Agreement> My plans> manage plan> service agreement. 
    More details here: https://fizz.ca/en/faq/how-can-i-view-my-service-agreement

    We also forwarded a ticket to our technical team as well and you will be notified when the display issue is solved on your account. 
    You can see the ticket by logging in> my settings> my tickets.
    As soon as they have an update, we will contact you via email with the details.
    Have a wonderful day!
    -Eugen

     

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