Device speed extremely slow.

trapa
trapa Posts: 25 ✭✭
edited September 2023 in Internet

Hello and thanks for the help.

My 400 mb service seems to not make it to one of my devices. The streaming device is hard wired to a switch and the speed is 1.5 mb! which makes it useless when streaming a movie with constant buffering. I signed up for the highest speed fizz offers specifically to avoid these extremely annoying issues.

Hard wired, wifi, VPN or no VPN it makes no difference. Every day from 3 PM on, this has been the story and it is very frustrating, to say the least.

Is there anything I can do to make sure the device receives highest priority on the network? Also, the service has been atrocious today in Ville St Laurent with fluctuating speeds all day. My streaming issues has been happening for a while now and mostly in the afternoon to late nights when people sit down to watch something.

Could the modem itself has a problem? I've rebooted, rest it and unplugged to no avail. I want to sit back and watch something but I am writing this.

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Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,887 ✭✭

    Hi @trapa

    Yesterday I had a problem with international connections, probably some problem in some backbone

    But if your problem is recurrent, contact the support after 3PM in this way they can monitor your line and see any congestion.

    Did you try to make a ping after 3 to see if you loose packages? In order to have a better result, increase the package size


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Whizz
    Whizz Posts: 23,081 admin

    Hello trapa ,

    Sorry to hear about the issues.

    I verified your modem`s signals and I could see that some of them were not quite in normal readings, at least in the modem`s history, as everything appears to be okay at the moment in real-time.


    If you still have issues, I suggest checking the modem`s cables for damage ( coaxial and power cable ) and possibly test the modem in another power outlet.

    A bit more details can be found here also : https://fizz.ca/en/faq/my-internet-service-really-slow-what-do-i-do

    Furthermore if nothing helps, please reach our colleagues on Live chat so they can take another look at your account and possibly even send a technician to remedy the issue.

    Thank you for your understanding.
    Have a good one,
    -Raul

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