Can't register to fizz network

Michelle B. #5599
Michelle B. #5599 Posts: 2 ✭✭
edited September 2023 in My Mobile

Can't register to fizz network with new sim card. Itnis telling me my sim is not provision for vioce and can't fine the network.

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,887 ✭✭

    Hi @Michelle B. #5599

    Try to reboot the phone

    It is a new plan or you replace a SIM?

    If you replace the SIM, the old sim is still working?


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Michelle B. #5599
    Michelle B. #5599 Posts: 2 ✭✭

    I did reboot my phone and nothing. It is not a new plan. I got the new sim that was asked to get. It didn't work at 1st puy the old one back in, but the it won't work, put the new one in it worked but couldn't access my voicemail and now it can't register with network.

  • Whizz
    Whizz Posts: 23,083 admin

    Hello Michelle B. #5599  , 

    Sorry to hear about the issue.

    From what I saw, there is a ticket ongoing on your Fizz account as our team is working to remedy the situation from their side.

    You will be reached via e-mail in the shortest time possible once we receive their feedback.

    Apologies for the inconvenience caused.

    You can also track the ticket status via My settings - My tickets, to also have a view on its progress.

    Thank you for your understanding.
    Have a good one,
    -Raul

This discussion has been closed.

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