I can't register my home address even though I live in Montreal

MarySoderstrom

How can I register my home address when I keep getting sent in circles

Jess_i88b6

Hi @MarySoderstrom

Can you try to use the browser in incognito mode in order to exclude some problem with the cache

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

snow_code_ROZ9N

That's weird. I know if you live outside Quebec and the Ottawa region, you can not register.

Andrei_ref_R7VK1

If you want to subscribe but the page keeps refreshing, then as suggested above, try to use the incognito mode, clear cache, cookies or use a different browser.

MarySoderstrom

Tried all these things. Supposedly one of the technical teams is working on the problem now.

Andrei_ref_R7VK1

@Whizz please take a look.

Whizz

Hello @MarySoderstrom ,

I am sorry to find out about this situation.
Following the verifications I see that one of my colleagues opened a ticket and the technical team is investigating. Once we will have updates from them, we will let you know via email.
You can verify the progress over the ticket from your account as well, by going at: My settings -> My tickets. I am counting on your understanding and if you have other questions in the meantime, you can contact us anytime in private from this link: https://fizz.ca/en/support

Have a good day,
-Georgian