Activation simcard

Nasrul

Hello,

I can't activate the simcard because the platforms is freezing when asking to fill out the home address? I already put the code but can't go to further steps because can't fill out the home address on the platforms.
What should I do?

Jess_i88b6

Hi @Nasrul

Only the address from Quebec and Ottawa region are allowed.

Can you try to insert, starting with the postal code

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Whizz

Hello @Nasrul,

Thank you for describing your situation to us.

You need real-time assistance regarding this situation, so please use the chat bubble located in the lower right-hand corner of the Solution Hub pages. If you have trouble finding it, click on the following link (with an incognito window ctrl+shift+n), and the chat bubble will appear within 15-20 seconds: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do.

In order to help you, we will need you to provide us with the full address from where you want to subscribe to us and also provide us with a picture of the website at the step where you're stuck.

We are waiting for you there, rest assured, you will do this in no time.

I hope you have a pleasant day!

-Mihai