Login on router through 192.168.0.1

rickdesh

Hello, subscribed to fizz last week. When I did the first setup, I entered the same SSID and wifi key so I would not have to run around all over the house to enter a new wifi key on all my devices. My wifi key is 21 characters long. This worked, now all the laptops, phones, game consoles, appletvs, etc are connected. Now I am trying to login on a wired computer though 192.168.0.1 witch cusadmin and my wifi key, does not work. When I go on the ios app and I click on "Show wifi password", what I get is a shortened version of my wifi key. It took out 6 characters in the middle. Are there any characters that we can't use in a wifi key?

Anyway after this, I changed the wifi key from the ios app to something shorter with no special characters and Im still not able to login on 192.168.0.1.

I tried to reset to factory settings as well but as soon as i complete the easyconnect it asks me to change wifi password so i am back to square one.

So, anybody can tell me what am I doing wrong?

Jess_i88b6

Hi @rickdesh

the password must be the wifi password (after you have changed it )

I really don't know, try to use the browser an incognito

You can chat in direct

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Whizz

Hello @rickdesh,

Thank you for describing your situation to us.

Can you please try a factory reset by holding the reset button pressed for 20 seconds? The button is located on the back of the modem above the ethernet sockets.

Once you proceed, the network name will become visible on your device, indicated by the label found on the back of the modem, accompanied by "Easy Connect." To connect, simply click on the network name and enter the default password located on the back of the modem.

When you have successfully set up the modem, you will need to reconnect your devices using the updated network name and password. You can see more details regarding this here: https://fizz.ca/en/faq/how-install-my-wi-fi-modem (#5). Make sure you use different letter combinations for the password.

When you set up your password, it would be better to create a notepad from your PC and write the password there. After you write your password, only copy-paste it and also save the notepad on your desktop so you can have the password saved.

If you still encounter issues with your Wi-Fi password, please use the chat bubble located in the lower right-hand corner of the Solution Hub pages. If you have trouble finding it, click on the following link (with an incognito window ctrl+shift+n), and the chat bubble will appear within 15-20 seconds: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do.

I hope you have a pleasant day!

-Mihai