Can't send text message (error 2)

Billy N. #13173
Billy N. #13173 Posts: 5 ✭✭
edited August 2023 in My Mobile
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Hello,

I have been using Fizz for years, and ask support for help. They told me I don't have text plan, and still waiting for there reply.. I have money in my wallet to text and always worked before. Just recently, I can't text certain contacts. My friend on Fizz can text the same number fine, please help.

Thank you Fizz gang! :)

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,852 ✭✭
    edited August 2023

    Hi

    some users resolved this issue changing the SMSC, I believe that you already try the reboot, air plane mode etc

    Try to set the SMSC of Videotron (+15144240053) instead of Fizz (+14385200092).

    Here the guide https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages and also how to change the SMSC

  • Whizz
    Whizz Posts: 22,974 admin

    Hello Billy N. #13173,
    Thank you for describing your situation to us.
    I have verified your account and I can see that after you contacted us, we have created a ticket.
    The ticket is already available in your Fizz member account > My settings > My tickets or in your "Overview" menu.
    As soon as the ticket is solved, you will receive an e-mail with the ticket's details.
    I hope you have a pleasant day!
    -Mihai 

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