LTE data not working

GGM15

When I first got the new LTE sim, everything worked except my data. I chatted with a CSR and a ticket was opened (almost a month ago) and that ticket is still open. I lost that sim card recently and ordered a new card and the problem still persists. I talked again to a CSR and the only response they had was "all I can do is escalate this".

I don't know much about how mobile data works and won't presume to know the tech team's job, but I do know that I'm essentially paying a lot of money each month for data that I can't use/access and that's what is unacceptable.

Jess_i88b6

hi @GGM15 do you have the opportunity to test the sim in a different phone?

It not supposes to do anything, can you try to enable the data roaming

@Whizz I believe that this ticket is lost, can you help out @GGM15

Whizz

Hello @GGM15,
I am sorry for the situation encountered,
I can see that you have contacted us in private in order to resolve the issue. 
Previously, you had a ticket for a sim card swap that did not complete in instant as it should have been and it was resolved 3 days later and you received an email from us with the resolution. 

At this time, it seems that the same issue occurred. A ticket was sent again to the technical team to manually complete this order as well. 
This has the highest priority and as soon as they finish their investigation on the matter, you will be contacted via email with the resolution. 
You can track you ticket in your FIzz account> My settings> My tickets. 
After the ticket is solved, you can request a compensation for the data that you were unable to use. ( it was also rolled over on to the next payment cycle. 
We sincerely apologize for the situation.  
Have a good day!
-Eugen