need to change the email

vero_2023
vero_2023 Posts: 2 ✭✭
edited August 2023 in Your Fizz Account
why the chat is not on the icon, i need to change the email

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 14,005 ✭✭
    edited August 2023 Answer ✓

    Hi

    Only the support can do that, contact them.

    Can I suggest opening a ticket My settings -> contact forms


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

Answers

  • AK20230110
    AK20230110 Posts: 5,107 ✭✭

    Hello,

    You need to consult with the customer support: https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 23,502 admin

    Hello @vero_2023,
    I am sorry for the situation encountered,
    The email can be changed only by a customer service representative after we secure the account.
    In order to reach us via chat, in case you cannot log into your Fizz account, go to this FAQ: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    You will find the chat bubble on the bottom right corner of the page. 
    Click on it and then you will be connected with an agent shortly. 

    As Jess_i88b6  mentioned, you should turn off any ad blockers in order to see the bubble. Ad blockers may interact with the bubble depending on the browser used. 

    If you reach us via social media, you will be asked to access the chat, so, I advise you to follow the steps provided by Jess_i88b6. 

    Thank you for your understanding!
    Have a good one!
    -Eugen 

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