Wifi keeps getting disconnected

DarthBobo

For the last 2 days my wifi keep getting disconnected.. the 5G and 2.4G lights turns off... all other lights are still on. I would need to unplug replug the modem, then it returns to normal. But 2-3 hrs later, the wifi would disconnect again. Anyone else have the same behavior? What is the resolution?

Jess_i88b6

Hi

I will try to do a a factory reset the modem, however, you need to reconfigure the password after this

Using a small, sharp object, press the modem’s reset button for 10 seconds.

Once your modem has restarted, follow the same instructions you used when you initially installed it.

wait 15 minutes and then redo the installation process by following the details found here :  https://fizz.ca/en/faq/how-install-my-wi-fi-modem 

Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.

Here some useful guide: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix

You can chat in direct

Sign into your account, follow the link on this page: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix, wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode, Choose the option 💬 chat

If the green bubble does not appear, make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

swatt

Hello @DarthBobo

Did you add a new wi-fi device recently? Check on the Fizz wi-fi app your active devices statue. Try to unconnect some devices to see if that help. Otherwise, contact the support team.

You can chat with an agent directly 24/7 using the live chat function. To contact them on the live chat you have to go to any of the FAQs and click the (?) in the lower right corner of the screen. Once you do that you will have to click on the (...) three dots which represent the live chat function.  https://fizz.ca/en/faq/resolving-issues

https://fizz.ca/en/support#gsc.tab=

Whizz

Hello @DarthBobo,

Thank you for describing your situation to us.

I have verified your account and I can see that you have managed to contact us regarding this situation and you confirmed that everything is fine now.

Feel free to contact us anytime regarding any other questions about our services via this link: https://fizz.ca/en/contact-us, we are at your disposal 24/7.

I hope you have a pleasant day!

-Mihai