SIM not supported

arunkarki252
arunkarki252 Posts: 3 ✭✭
edited August 2023 in Welcome and join
So I got a new iPhone and I am trying to use the same SIM card from the old iPhone, but it says that my SIM card is not supported on my new iPhone. Is there a way to fix this? Please help.

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,987 ✭✭

    Hi @arunkarki252

    did you try to enable the wifi on the iPhone, probably you need to get the authorization from apple

    When you bought your iPhone? Before 2016?

  • Whizz
    Whizz Posts: 23,455 admin

    Hello @arunkarki252,

    Thank you for reaching out to us with this case.

    As you can also find out from the link below, your phone should work just fine with the Fizz SIM card inside it: https://fizz.ca/en/faq/compatible-devices.

    I'd recommend you also contact Apple and ask them for a Network Unlock PIN that will allow your phone to be used at FIZZ. It is, most likely, locked by the manufacturer from being usable under any mobile service provider and unlocked just for some.

    I hope you have a pleasant day!

    -Mihai

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