SIM card is not supported

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arunkarki252
arunkarki252 Posts: 3 ✭✭
edited August 2023 in My Mobile
I just got a new iPhone and I am trying to use the same SIM card from my old iPhone, but every time I try to install it, it says that the SIM card is not supported. Please help

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  • Jess_i88b6
    Jess_i88b6 Posts: 13,151 ✭✭
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    Hi

    did you try to enable the wifi on the iPhone, probably you need to get the authorization from apple

    When you bought your iPhone? Before 2016?

  • Whizz
    Whizz Posts: 19,513 admin
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    Hello @arunkarki252,

    Thank you for reaching out to us with this case.

    As you can also find out from the link below, your phone should work just fine with the Fizz SIM card inside it: https://fizz.ca/en/faq/compatible-devices.

    I'd recommend you also contact Apple and ask them for a Network Unlock PIN that will allow your phone to be used at FIZZ. It is, most likely, locked by the manufacturer from being usable under any mobile service provider and unlocked just for some.

    I hope you have a pleasant day!

    -Mihai

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