Is 6 days without home internet (and counting) the norm with Fizz when internet stops working?
It took 4 days to get an appointment 2 days after, and on the appointment, the technician doesn't show up.
Is this the standard customer/technical service someone needs to expect signing up with Fizz?
Answers
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The problem is that the tech is a Videotron one, Fizz doesn't have much control over it. I don't know why the tech didn't show up sorry
You need to recontact the support to let them know and have a new appointment.
Probably the @Whizz can do it for you
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I just contacted them and they are saying the appointment is still in progress. I'll give more information if the technician came or not.
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Finally the technician came 3 hours and a half after the appointment, but got the issue fixed.
Still incredible it took so long to have someone coming over.
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s..t happen to them too, but he finished his list of task for the day and he solved the problem
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@Jess_i88b6 : I meant for the whole process. 6 days is too long.
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6 days is 5 days too much, sorry I understood now
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Indeed it's frustrating, good thing that it was fixed eventually.
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They must be very busy... Sorry for your experience! Happy for you that is ok now🤞
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Hello NewFizzUser123,
You have our sincerest apologies for the delay in resolving this situation.
We are trying to resolve everything that appears as fast as possible, however sometimes it can take a bit more than expected. I am counting on your understanding on this.
I am happy that everything was resolved now!
If you have other questions, we remain online 24/7 and you can contact us from this link: https://fizz.ca/en/support
Have a great day,
-Georgian0
