Not receiving transfer authorization request texts from Fizz

AlexandraC
AlexandraC Posts: 4 ✭✭
edited August 2023 in My Mobile

I moved to Toronto so I'm trying to switch to Lucky Mobile. I would like to maintain my phone number so I have asked Lucky to request Fizz transfer it over. I never received the text from Fizz that was supposed to ask me to confirm my phone number transfer. 90 minutes later I received a text from Fizz stating that "Seeing that the transfer request was left unanswered, the transfer was cancelled." I DID NOT GET ANY REQUEST!! I was waiting in the support chat for an hour until I got to position 1 in the queue.. only to suddenly be kicked back to #54!!! Now I'm waiting on a call with Lucky asking them to re-send the transfer request that Fizz NEVER SENT ME. Has anyone else had this issue? I genuinely don't know what to do since Fizz has nobody I can call or chat with for help.

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Answers

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,079 ✭✭

    @Whizz please take a look.

  • J_L_79471_ref_F77OI
    J_L_79471_ref_F77OI Posts: 158 ✭✭

    @AlexandraC

    Ask again. If you miss the answer, you can try again 2 hours after the previous attempt.

  • Whizz
    Whizz Posts: 22,972 admin
    edited August 2023

    Hello AlexandraC,
    I'm sorry for the situation you have encountered.
    The transfer request from us was received, however, we need to verify this situation further so we can understand why you did not receive the SMS from us.
    I have verified your account and the transfer process was canceled as the SMS was not confirmed.
    To help you with this situation, please use the chat bubble located in the lower right-hand corner of Solution Hub pages. If you have trouble in finding it, click on the following link, and the chat bubble will appear within 15-20 seconds: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do.
    You can also create a contact form from your Fizz member account > My settings > Contact form so we can assist you better with this situation.
    Please also contact Lucky Mobile and make sure that everything is fine on their end with this transfer. Also, please make sure that you still have the Fizz SIM card inside your phone when the transfer request is made on Lucky Mobile side.
    You can see more details regarding this situation here: https://fizz.ca/en/faq/unsubscribe.
    I hope you have a pleasant day!
    -Mihai

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