No updates from the tech.

Gabe88 Posts: 3
edited August 17 in Welcome and join


i subscribed 10 days ago, today was my appointment to get internet.

they changed the plot from 7:30am - 4:30pm

to 7:30am to 8:30pm. Is it normal to wait that long to get a tech ? What is this ? This is horrible.

waiting 13hours to get internet ?


  • Jess_i88b6
    Jess_i88b6 Posts: 9,959 ✭✭
    edited August 16

    Hi @Gabe88

    That is the time slot, Fizz is using the Videotron tech, and it doesn't have much choice but to adapt to them

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 4,598 ✭✭

    We are users here. It looks like the tech has been late due to the previous installations.

  • AK20230110
    AK20230110 Posts: 3,114 ✭✭
    edited August 16


    They must be very busy this days...

    • Do not expect a call from the technician. He’ll only contact you at the number you provided when you planned your appointment if he plans to arrive before or after the allocated time slot.


  • Gabe88
    Gabe88 Posts: 3

    it's 7pm now.. what are the chances he passes by 8:30 ?

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 4,598 ✭✭

    Be patient, hopefully everything will be good 🤞.

  • Gabe88
    Gabe88 Posts: 3

    Un-Fu** real, no calls, no show.

    Goodbye Fizz, I should have listened to the reviews.

    Complete Garbage.

    They had 10 days to be prepared for that appointment, they don't even show up.

    A disaster.

  • Whizz
    Whizz Posts: 17,399 admin

    Hello Gabe88,
    I'm sorry for the situation you have encountered.
    I have verified your Fizz member account and I can see that your Home Internet services are now installed.
    Rarely, our technicians can't make it on time to the appointments, due to other complications on the other appointments.
    As I can see, the technician had to stay after his normal shift because the complications at the other client lasted too long.
    I can assure you that this is not the kind of experience we want our clients to have, however, we're doing our best to solve any situation.
    If you will ever need real-time assistance for this kind of situations, please use the chat bubble located in the lower right-hand corner of Solution Hub pages. If you have trouble in finding it, click on the following link, and the chat bubble will appear within 15-20 seconds:
    I hope you have a pleasant day!

This discussion has been closed.