No updates from the tech.
Hi,
i subscribed 10 days ago, today was my appointment to get internet.
they changed the plot from 7:30am - 4:30pm
to 7:30am to 8:30pm. Is it normal to wait that long to get a tech ? What is this ? This is horrible.
waiting 13hours to get internet ?
Answers
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Hi @Gabe88
That is the time slot, Fizz is using the Videotron tech, and it doesn't have much choice but to adapt to them
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We are users here. It looks like the tech has been late due to the previous installations.
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Hello,
They must be very busy this days...
- Do not expect a call from the technician. He’ll only contact you at the number you provided when you planned your appointment if he plans to arrive before or after the allocated time slot.
Source:
https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
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it's 7pm now.. what are the chances he passes by 8:30 ?
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Be patient, hopefully everything will be good 🤞.
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Un-Fu** real, no calls, no show.
Goodbye Fizz, I should have listened to the reviews.
Complete Garbage.
They had 10 days to be prepared for that appointment, they don't even show up.
A disaster.
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Hello Gabe88,
I'm sorry for the situation you have encountered.
I have verified your Fizz member account and I can see that your Home Internet services are now installed.
Rarely, our technicians can't make it on time to the appointments, due to other complications on the other appointments.
As I can see, the technician had to stay after his normal shift because the complications at the other client lasted too long.
I can assure you that this is not the kind of experience we want our clients to have, however, we're doing our best to solve any situation.
If you will ever need real-time assistance for this kind of situations, please use the chat bubble located in the lower right-hand corner of Solution Hub pages. If you have trouble in finding it, click on the following link, and the chat bubble will appear within 15-20 seconds: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do.
I hope you have a pleasant day!
-Mihai0
