Internet modem losing wifi settings

pveliz
pveliz Posts: 1 ✭✭
edited August 2023 in Internet

Hi guys,

Do you have any idea why internet modem could be losing my custom Wi-Fi settings?

I want to use custom Channel Bandwidth and custom Wireless Channel but after some time the configuration is reset to default values decreasing the quality of the signal and slowing down my internet connection.

I tried soft reset, hard reset, turn off/on the devise but it is still resetting itself back to the default Wi-Fi values.

Model CODA-4680-FIZ (2A)

Model Name CODA-4680-FIZ

Software Version 7.2.4.5.2b8

My custom configuration:

image.png

The wrong default one:

image.png

Thanks!

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,856 ✭✭
    edited August 2023

    Hi

    It seems a bug, I already read other users reporting the same problem, it seems that the modem is switch always in automatic

    If I remember correctly this was during a reboot

    Try to signal the problem to the support

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,092 ✭✭

    @Whizz please take a look.

  • AK20230110
    AK20230110 Posts: 4,950 ✭✭

    Hello,

    If nothing else works, please contact customer support , available 24/7: https://fizz.ca/en/support

  • swatt
    swatt Posts: 4,639 ✭✭

    Do a backup to avoid redoing your setting every time.

  • Whizz
    Whizz Posts: 22,988 admin

    Hello pveliz,
    Thank you for describing your situation to us.
    Please try a factory reset by holding the reset button pressed for 20 seconds. The button is located on the back of the modem above the ethernet sockets. Once you proceed, the network name will become visible on your device, indicated by the label found on the back of the modem, accompanied by "Easy Connect."
    To connect, simply click on the network name and enter the default password located on the back of the modem.
    When you have successfully set up the modem, you will need to reconnect your devices using the updated network name and password.
    You can see more details regarding this here: https://fizz.ca/en/faq/how-install-my-wi-fi-modem (#5).
    If this situation keeps happening even after the factory reset, please contact us by using the chat bubble located in the lower right-hand corner of the Solution Hub pages. If you have trouble finding it, click on the following link (with an incognito window ctrl+shift+n), and the chat bubble will appear within 15-20 seconds: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do.
    We hope you have a pleasant day!
    -Mihai

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