new service can't make or receive calls

Jmac
Jmac Posts: 1 ✭✭
edited August 2023 in My Mobile

please help

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 14,010 ✭✭
    edited August 2023

    Hi

    did you try to reboot the phone

    Can you try to put in airplane mode for 30 seconds or put the SIM in another phone


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

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  • Whizz
    Whizz Posts: 23,520 admin

    Hello Jmac  ,

    Sorry to hear about the issue.

    From what I see on your account it looks like the transfer wasn`t completed due to the fact that you entered the wrong IMEI in the transfer process so that`s why yu were not able to properly use the services.

    However, I see that you managed to retry the transfer and the plan is now fully activated.

    Reboot your phone, enable / disable airplane mode and test the line using these steps : https://fizz.ca/en/faq/how-test-my-fizz-line as everything should work just fine.

    If you still have issues, reach our customer service using these details : https://fizz.ca/en/support

    Thank you for your understanding and have a nice day.
    -Raul

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