new service can't make or receive calls

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Jmac
Jmac Posts: 1 ✭✭
edited August 2023 in My Mobile

please help

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  • Jess_i88b6
    Jess_i88b6 Posts: 13,285 ✭✭
    edited August 2023
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    Hi

    did you try to reboot the phone

    Can you try to put in airplane mode for 30 seconds or put the SIM in another phone


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Whizz
    Whizz Posts: 20,099 admin
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    Hello Jmac  ,

    Sorry to hear about the issue.

    From what I see on your account it looks like the transfer wasn`t completed due to the fact that you entered the wrong IMEI in the transfer process so that`s why yu were not able to properly use the services.

    However, I see that you managed to retry the transfer and the plan is now fully activated.

    Reboot your phone, enable / disable airplane mode and test the line using these steps : https://fizz.ca/en/faq/how-test-my-fizz-line as everything should work just fine.

    If you still have issues, reach our customer service using these details : https://fizz.ca/en/support

    Thank you for your understanding and have a nice day.
    -Raul

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