Not able to join fizz, home internet

Lau76
Lau76 Posts: 2 ✭✭
edited August 2023 in Internet

I'm trying to subscribe to a residential plan but it tells me there was an error, please try again. I tried with another browser, in private mode. I checked my billing address and it stay at my living adress. It need to be my parents adresse because my credit card has that adress for the billing and everything. It looks like I'm not able to change it, the address stays at my place of residence and not at my other address. I tried deleting my current card on my profile but it said that my card is in a current plan... I also tried to add a new card with the correct adress. It work but the wrong adress kept poping and not the correct one that is affiliate with my card. Could it be the cause of the error?? Thank you for helping me.

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Answers

  • Lau76
    Lau76 Posts: 2 ✭✭

    I tried, but I was in position 1 for like 20min, I gave up, I had other thing to do. I will try tomorrow.

  • AK20230110
    AK20230110 Posts: 5,007 ✭✭

    Hello,

    You can reach customer service on Live chat at anytime 24/7 : https://fizz.ca/en/support

  • Jess_i88b6
    Jess_i88b6 Posts: 13,907 ✭✭

    Hi @Lau76


    Can I suggest contacting the support with the contact form.

    On your account, My settings -> Contact form

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Whizz
    Whizz Posts: 23,158 admin

    Hello @Lau76,

    I'm sorry to hear about this situation.

    In order to understand better the system situation you have encountered, please use the chat bubble located in the lower right-hand corner of the Solution Hub pages. If you have trouble finding it, click on the following link (with an incognito window ctrl+shift+n), and the chat bubble will appear within 15-20 seconds: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do.

    This way, we can ask you for a few screenshots and more details about your credit card and the exact location in which you want the Home Internet plan to be set up.

    Generally, if you already have a payment method associated with your Fizz member account, you should change it from "My plans" - "Manage plan" - "Change my payment method". If this is not the case, then we need you to contact us and provide us with screenshots of the step at which you're stuck so we can properly assist you.

    We are waiting for you there, rest assured, you will do this in no time.

    I hope you have a pleasant day!

    -Mihai

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