Why is my data not working?

Noleen

I received an email saying that I needed to change my SIM card. I ordered it and activated it but now I can't use my data.

Jess_i88b6

Hi @Noleen

it seems common problem tonight’s you are the third person with a similar problem

did you try to reboot the phone?

try to put the phone in airplane mode for 30 seconds?

can you also check the apn configuration https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

please contact the support

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Andrei_ref_R7VK1

Try to reboot, active Airplane mode for 2 minutes, reset Network settings, etc. If this doesn't help contact customer support.

AK20230110

Hello,

You can reach customer service on Live chat at anytime : https://fizz.ca/en/support

Whizz

Hello Noleen,
I'm sorry for the situation you have encountered.
The situation has been handled by one of my colleagues when you contacted us via chat related to the situation you described above.
The SIM card change order you made is stuck in being processed by the system and this order has to be completed manually by the technical team.
Rest assured, there's already a ticket that was created for you in this regard and you can see your ticket in your Fizz member account > My settings > My tickets. As soon as the situation is solved, you will receive an e-mail with the ticket's details.
I hope you have a pleasant day!
-Mihai