I pay 400 mbps and i get less than 100??

carmenbll

I pay 400 mbps and i get less than 100?? that is 1/4 of what i pay for

Mario_FQDZA

Wi-Fi or Ethernet?

Jess_i88b6

Hi @carmenbll

If you made a modification on your plan, keep in mind that the modification will be applied on the next billing cycle, moreover, you need to reboot the modem in order to have the new speed.

However, try the speed test with the fizz-apps, this will help you to understand if the problem is from the coaxial cable (the signal) or from inside your habitation (wifi or cable réseau).

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Andrei_ref_R7VK1

There are many factors that can affect the speed test results: network/Wi-Fi card driver, processor load, etc.

Whizz

Hello carmenbll,
I'm sorry for the situation you have encountered.
I have verified your modem and I can see that one of its signals is out of our norms.
You need real-time assistance, so please use the chat bubble located in the lower right-hand corner of the Solution Hub pages. If you have trouble finding it, click on the following link (with an incognito window ctrl+shift+n), and the chat bubble will appear within 15-20 seconds: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do.
The situation can surely be solved, however, we will need to do a few manipulations with it and eventually send a technician at your place for verifications of the equipment.
I hope you have a pleasant day!
-Mihai