I am getting an error when trying to delete my original payment method.

rmd65
rmd65 Posts: 1 ✭✭
edited September 2023 in Your Fizz Account

error says it is tied to my open home Internet, but I don't have Home internet.

I have added anew payment method to my 2 phone plans.


fizz error.png


Best Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,987 ✭✭
    edited August 2023 Answer ✓

    Hi @rmd65

    For some reason the disable this function and they add that message

    only the support can delete it

    You can also open a ticket My settings ->Contact forms indicating the last 4 digits of the credit card to delete


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Whizz
    Whizz Posts: 23,455 admin
    Answer ✓

    Hello rmd65 

    I looked over your profile and saw that the ticket that my colleagues in the Customer Support team raised has been resolved for you, the card that you requested for deletion being deleted. 

    Have a good one!
    -Paul

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