12 hours no internet and zero customer service

MER33

Hey 👋 Fizz, We work from home most of the time. I have been without internet for 12 solid hours, rebooting my life away, writing via FB messenger + reset my modem to factory settings and ZERO capability to get Fizz Support.

Why ?????

Jess_i88b6

Hi @MER33

Did you try the chat?

What are the led status in the modem?

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Andrei_ref_R7VK1

@Whizz can you please take a look?

Whizz

Hello MER33  ,

Sorry to hear about the issue and sorry also for the long waiting time that you`ve encountered, however on social media the replies are not in real time, so if you wish to discuss with our customer agents on Chat , I suggest that you follow the details found here : https://fizz.ca/en/support to do that.

Regarding the services, I saw that the maintenance that started yesterday has been completed.

Be sure that you reboot the modem by unplugging it from the power socket , wait 2-3 minutes then plug it back in as the service should be fully restored.

More details can be found here also : https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

If you still have issues, I suggest reaching us either on social media once more or Chat as suggested previously for further investigations.

Thank you for your understanding.
Have a good one,
-Raul