cannot activate new sim card, existing customer

Tania F. #734

hi, I am an existing customer and I had to replace my cracked phone so I also got a new sim card. I keep trying to activate it, and I receive an error message advising me to activate it through the chat but nothing works. I dont know why, This isnt the first time I get a new sim card and this has never happened.... what can be done..thank you

Jess_i88b6

Hi @Tania F. #734

The procedure is to contact the support, with a copy of your ID with photo and the credit card associated with your account, you should delete the numbers except the last four

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

AK20230110

Hello,

Try to reach customer service on Live chat : https://fizz.ca/en/support as they sometimes need a few extra details.

Andrei_ref_R7VK1

https://forum.fizz.ca/en/discussion/comment/6725798#Comment_6725798

Agree, this is to prevent SIM swap attacks.

Whizz

Hello Tania F. #734  , 

Sorry to hear about the issue with your phone.

Please try to reach us on Live chat, so we can help you attach the new Sim card to your plan, as only the customer service agents can do that operation for you.

https://fizz.ca/en/support

Thank you for your understanding.
Have a  good one,
-Raul