SIM card reactivation

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Louis N. #37871
Louis N. #37871 Posts: 3 ✭✭
in My Mobile

I want to activate a new sim card with a number I already have since I lost my other card.

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  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 6,860 ✭✭
    edited August 2023
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    To do this you need to contact customer support. Be ready to upload a document with your photo, credit card, etc. There are needed to prevent SIM swap attacks.

  • AK20230110
    AK20230110 Posts: 4,211 ✭✭
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    Hello,


    Try to reach customer service on Live chat : https://fizz.ca/en/support as they sometimes need a few extra details

  • Whizz
    Whizz Posts: 20,099 admin
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    Hello Louis N. #37871  ,

    Sorry to hear you lost the card.

    From what I see, you managed to reach our colleagues on Live chat and they also changed the Sim card on their side.

    You have also confirmed that everything is working perfectly afterwards so I will close this post.

    Thank you for your understanding.
    Have a good one,
    -Raul

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