I have an error when i try to send a message text

temer
temer Posts: 5 ✭✭
edited August 2023 in My Mobile

I have 5.33 $ in my wallet. When i try to send a message text i get an error. It's the fisrt time it does this problem. I hadn't this problem before.

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,872 ✭✭
    edited August 2023

    Hi @temer

    What phone are you using? What is the error?

    You can try this to set the SMSC of Videotron (+15144240053) instead of Fizz (+14385200092)?


    Make sure your phone is correctly configured for the Short Message Service Center (SMSC).

    The number configured in your phone must be: 1-438-520-0092.

    The process can vary from one phone model to another. Here are two examples:

    Verification on Android: Applications → Touch the Messaging icon → Context Menu (the three points at the top of the screen) → Settings → More Settings → Text Messages 

    Editing on Android: Dial *#*#4636#*#* from your phone keypad → Phone Information → SMSC: Update with +14385200092 

     

    Verification on iPhone: Dial *#5005*7672# → Press the key to place the call. 

    Editing on iPhone: Dial **5005*7672*+14385200092# → Press the key to place the call.

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 7,620 ✭✭
    edited August 2023

    contact the green bubble support at the bottom right https://fizz.ca/en/support

  • temer
    temer Posts: 5 ✭✭

    I'm using an iphone. It's only saying your message was not sent.

  • Jess_i88b6
    Jess_i88b6 Posts: 13,872 ✭✭

    In the iPhone can be your iMessage the problem

    Can you try this Verification on iPhone: Dial *#5005*7672# → Press the key to place the call.

  • Jess_i88b6
    Jess_i88b6 Posts: 13,872 ✭✭

    Some user reported to have solved the SMS using the Videotron SMSC

  • temer
    temer Posts: 5 ✭✭

    Error performing request

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 7,620 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6725705#Comment_6725705

    it can happen if the network is bad

  • Jess_i88b6
    Jess_i88b6 Posts: 13,872 ✭✭

    @temer

    Can you test the SIM in another phone?


    Since you can try to change the SMSC but I will contact the support before, and I will try the SIM in a different phone

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • elena code xzi4t
    elena code xzi4t Posts: 8,432 ✭✭

    Any update on this problem?

  • Whizz
    Whizz Posts: 23,047 admin

    Hello temer  ,

    Sorry to hear about the situation encountered.

    Please reach our customer service on Live chat : https://fizz.ca/en/support as they will need a few extra details on this matter to open a ticket.

    There appears to be a known issue related to how wallet funds work with text messages, so the faster you reach our colleagues on chat, the faster our team can help you address the issue.

    Thank you for your understanding.
    Have a good one,
    -Raul

This discussion has been closed.

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