Refund charges for not delivered sim card
After ordering the sim card I have received an email to wait for the SIM (order id 7157462784 and on my Visa account show a payment to FIZZ for $17,25 - Since 6 Aug try to find out anything about my order but... because didnt have an account cant access ANY DELIVERY company or any Fizz rep to help me, just seen on forum that ONLY after buy a new sim card, you activate it, got your account set up and AFTER you ask for the refund. THAT IS WHAT IVE DONE TODAY... So please refund the above order that WAS NEVER DELIVERED (any delivery company can call/text about the delivery... NEVER GOT ANYTHING and NOTHING WAS TAPED on my door or any other place of the building EVEN if delivery company REPORTED delivered on 3rd of Aug...) So please reverse the charge of 2 Aug for $17,25 AND see attached the proof of Today purchase of SIM card.
Answers
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You need to contact the support, here we are users and they will refund you
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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We are all users here.
@Whizz please take a look.
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Anybody know how many days, weeks etc. I have to wait FOR AN ANSWER from Fizz?
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contact the green bubble support at the bottom right https://fizz.ca/en/support
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It's better to open a ticket with them. You can do it yourself. Login to your account, go to
Settings > Contact forms > Submit a complaint
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Hello Wallys ,
Sorry to hear about the issue.
I verified your Fizz account and it looks like our team managed to reach you back on e-mail about one hour ago.
The refund for the Sim card was already processed by our team and you can also view it in My settings - Transaction history : https://fizz.ca/en/faq/where-can-i-see-my-transactions-and-orders and in your bank account the refund should be visible in a few business days.
We apologize for any inconvenience this might have caused you, but I would also like to thank you for your kind understanding.
Have a good day,
-Raul0
