I entered an incorrect old provider account number to transfer my phone number, how do i update it?

Idadad

I entered an incorrect old provider account number to transfer my phone number, how do i update it?

Idadad

Thank you Jess_i88b6

Idadad

Thank you Sebastien

Jess_i88b6

Hi @Idadad

You need to wait that it will fail

after 2 hours you can try again

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Sébastien code ZXEL1

wait 2 hours and try again if it doesn't work. contact the green bubble support at the bottom right

https://fizz.ca/en/support

Andrei_ref_R7VK1

Did it work eventually?

Whizz

Hello Idadad  ,

Sorry to hear about the issue.

I verified your Fizz account and it looks like you managed to retry the transfer with the correct account number, and the transfer got confirmed and completed, for which we are happy to see

Be sure that you restart the phone with the Fizz Sim card inside and enable / disable airplane mode afterward.

Test the line using these details : https://fizz.ca/en/faq/how-test-my-fizz-line as everything should be fully functional.

If by any chance you have issues, reach our colleagues on Live chat : https://fizz.ca/en/support for further investigation.

Thank you for your understanding.
Have a good one,
-Raul